If a package doesn’t get delivered to the shipping address provided at checkout at the expected timeframe, please contact our support team as soon as possible. An agent will start a case with a shipping carrier on your behalf to locate your package. If it has been more than 15 business days from the date a claim was filed, you are entitled to a 100% refund or a replacement. If an order involves international shipping, the time to complete an investigation can vary depending on the country.