Order Processing Times

Due to the custom nature of our products, standard assembly time is 3-5 business days. During seasonal times like Black Friday and Christmas, order processing can take up to 10 business days. If you wish to expedite the process, please select Same Day Assembly option when placing your order to have your controller built and shipped within the next 24 business hours. Orders received after 1:00 pm EST begin processing the following day. Orders that include the same day assembly option but were placed after cut off time on Friday and on the weekend will be shipped out the following Monday. If your order includes any personalized option, please allow additional 2-3 business days for processing your custom artwork.

Delivery time will vary depending on the shipping method selected at checkout. Please remember that delivery speed shown when the order was placed is shown in business days. Business days are counted as Monday – Friday, and exclude any national holidays.

Shipping Options

We use FedEx and USPS to deliver packages.

Shipping Rates & Times

Delivery times are based on the shipping method selected at checkout (Standard, Expedited, Express, or International Express). The times shown below are when we expect the item to arrive at your location and are shown in business days which are Monday – Friday.

Standard Shipping – 4-7 business days. FREE for orders $24.99 & up. $4.99 for orders under $24.99             

Expedited Shipping – 2-3 business days. Starting at $10.99

Express Shipping – 1-2 business days. Starting at $29.99

Overnight Shipping – 1 business day. Starting at $49.99

International Express – 1-7 business days. Starting $22.99. Calculated at checkout and vary by country

Business days are Monday – Friday and exclude weekends and holidays.

We ask for your patience with tracking updates or potential delivery delays due to increased national shipping volume beyond our control.

Additionally we encourage everyone to add shipping insurance to the order.

Please note: each controller is handmade to the order and assembly times are based on the assembly speed selected when placing the order and customization options (personalized customizations including gamertags, custom badges etc. require additional 2-3 days for completion).