Warranty, Repairs and Returns
Warranty details, return policies, create/track a repair
ModdedZone Return Policy
As all ModdedZone® controllers are hand-made to your specifications, we don’t accept exchange requests. You can either return the product and purchase another one, or send your ModdedZone® controller for upgrades.
You have 14 (fourteen) days from the day of original delivery to return your controller to us. A refund will be issued via the original payment method 2 to 4 business days after your controller has been received at our facility.
As all ModdedZone® controllers are hand-made to your specifications, there is a 10% restocking fee for all non-defective product returns. Original shipping costs, custom printed options and rush delivery will also not be refunded. If your item is defective, the restocking fee will be waived.
As all ModdedZone® controllers are hand-made to your specifications, there is a 10% restocking fee for all non-defective product returns. Original shipping costs, custom printed options and rush delivery will also not be refunded. If your item is defective, the restocking fee will be waived.
To inquire about a return for a refund, please contact ModdedZone® customer support team. A return authorization from ModdedZone® must be obtained prior to mailing in any merchandise for return.
ModdedZone® support team answers all tickets within 24-48 business hours.
ModdedZone® support team answers all tickets within 24-48 business hours.
Once your return is logged in our system, you will be emailed the ticket number, associated with your request. Using your email address and a ticket number you will be able to create a customer portal and check the status or any details of your return at any time.
If you need additional information about your return, please contact our customer support team.
If you need additional information about your return, please contact our customer support team.
To inquire about a return for repair/upgrade, please contact ModdedZone® customer support team. A repair authorization from ModdedZone® must be obtained prior to mailing in any merchandise for repair/upgrade or return.
ModdedZone® support team answers all tickets within 24-48 business hours.
ModdedZone® support team answers all tickets within 24-48 business hours.
Satisfaction is guaranteed on all ModdedZone® Products. We want you to be thrilled, so even though all ModdedZone® controllers are made to order, we accept returns for all our products.
Returning Undamaged or Non-Defective Goods
If you’re not satisfied with your purchase for any reason, you have 14 days, from the day of delivery, to return your controller to us. As our controllers are hand-made to your specifications, there is a 10% restocking fee for all products returned except the READY TO GO Edition and SMART PRO Edition controllers. The controller must be returned in like-new condition, in original packaging and with all seals intact. If there is any damage or excessive wear to the item, there will be an additional charge, based on the cost of repair or replacement.
The amount refunded is less all shipping costs added at checkout. Return authorization from ModdedZone® must be obtained prior to mailing in any merchandise for repair or return.
Please note that you shall be responsible for any return delivery charges, and the risk of loss or damage to the goods that you are returning until they have been received by us. For your protection, we recommend that you use a traceable delivery service when returning products to ModdedZone.
Returning Damaged, Defective or Incorrect Goods
Defective Product: If the product is delivered and the contents have been damaged in transit, please retain all packaging and contact our customer service team immediately. You can return the item(s) to us within 14 (fourteen) days of receipt for an exchange.
Faulty Goods: You have the right to return any faulty goods within 14 days. Please keep all warranty information that accompanied your item.
Incorrect Goods: If you discover that we’ve sent you incorrect items, please contact our customer service team to return the incorrect items within 14 days. We will quickly replace them with the correct items.
The product(s) MUST be shipped back to us within 7 (seven) calendar days after the return/replacement request is approved and the return ticket is created.
Returning Damaged, Defective or Incorrect Goods
Defective Product: If the product is delivered and the contents have been damaged in transit, please retain all packaging and contact our customer service team immediately. You can return the item(s) to us within 14 (fourteen) days of receipt for an exchange.
Faulty Goods: You have the right to return any faulty goods within 14 days. Please keep all warranty information that accompanied your item.
Incorrect Goods: If you discover that we’ve sent you incorrect items, please contact our customer service team to return the incorrect items within 14 days. We will quickly replace them with the correct items.
The product(s) MUST be shipped back to us within 7 (seven) calendar days after the return/replacement request is approved and the return ticket is created.
ModdedZone Warranty & Repair Process
Once your repair is logged in our system, you will be emailed the ticket number, associated with your repair. You will be able to create a customer portal to track the status or any details of your repair.
If you need additional information about your repair, please contact our customer support team.
If you need additional information about your repair, please contact our customer support team.
Once the controller is being inspected by ModdedZone® technician, an online invoice will be emailed to the address provided in the repair/upgrade request. You will be able to to pay via credit/debit card or your PayPal account.
Please feel free to contact our customer service in case you need additional assistance.
Please feel free to contact our customer service in case you need additional assistance.
When you buy a ModdedZone® product, you become a valued, lifelong customer. Your controller will be serviced for as long as you own it. The cost of each out of warranty repair and/or upgrade is determined on a case-by-case basis, but most of our pricing is in line with the cost of the options on the website.
All ModdedZone® controllers come with a 90-day warranty that starts from the date your order is delivered to you.
Customers located in the United States will receive a pre-paid shipping label to be used to send in items for warranty evaluation and repair. The costs of warranty work and standard return shipping to our customers are also included in the coverage of the warranty.
Customers located outside of the United States are responsible for any shipping costs on items sent in for warranty evaluation/repair, but the costs of warranty work and standard return shipping are included in the coverage of the warranty.
To receive a shipping label for an in-warranty repair, please contact ModdedZone® customer service team via email [email protected] or at 1(954)289-9040 Monday-Friday from 9.00am to 5.00pm EST. Please make sure to have an order number, as our agents will need to be able to locate the order associated with your ModdedZone® controller and verify its warranty status.
Once done, an agent will review your ticket and have a shipping label attached as a separate file in their next response to you.
ModdedZone® support team answers all tickets within 24-48 business hours.
Customers located in the United States will receive a pre-paid shipping label to be used to send in items for warranty evaluation and repair. The costs of warranty work and standard return shipping to our customers are also included in the coverage of the warranty.
Customers located outside of the United States are responsible for any shipping costs on items sent in for warranty evaluation/repair, but the costs of warranty work and standard return shipping are included in the coverage of the warranty.
To receive a shipping label for an in-warranty repair, please contact ModdedZone® customer service team via email [email protected] or at 1(954)289-9040 Monday-Friday from 9.00am to 5.00pm EST. Please make sure to have an order number, as our agents will need to be able to locate the order associated with your ModdedZone® controller and verify its warranty status.
Once done, an agent will review your ticket and have a shipping label attached as a separate file in their next response to you.
ModdedZone® support team answers all tickets within 24-48 business hours.
The repair/upgrade check-in requires 1-2 days for completion.
In-warranty repairs require 2-3 business days for completion.
Out of warranty repairs and/or upgrades require 2-3 business days. This time frame does not start until you have approved your quote and payment has been received for completion.
In-warranty repairs require 2-3 business days for completion.
Out of warranty repairs and/or upgrades require 2-3 business days. This time frame does not start until you have approved your quote and payment has been received for completion.
All ModdedZone® products carry a 90-day warranty (unless stated otherwise) on defective parts, faulty workmanship during the manufacturing process, the modchip functionality and installation. The warranty does not cover damage caused by accident, misuse, abuse, neglect, lightning, power surges, unauthorized product modification, or repairs, excessive wear, which may be determined by inspection upon return. Full warranty information can be found here.
If 90 days isn’t enough, we offer an extended 1 Year MZ warranty and 1 Year Armour warranty (total of 12 months) for purchase with each ModdedZone® controller.
The extended 1 Year MZ warranty covers defective parts, faulty workmanship during the manufacturing process, the modchip functionality and installation. Damage resulting from accident, misuse, abuse, neglect, lightning, power surges, unauthorized modification or repairs, excessive wear (including thumbsticks drift), which can be assessed through inspection at the ModdedZone® workshop, is not included in the 1 Year MZ warranty coverage.
The extended 1 Year Armour warranty covers defective parts, faulty workmanship during the manufacturing process, the modchip functionality and installation, wear and tear and thumbsticks drift (limited to 2 requests a year). The warranty does not cover damage caused by accident, misuse, abuse, neglect, lightning, power surges, unauthorized product modification, or repairs, which may be determined by inspection in ModdedZone® workshop.
If 90 days isn’t enough, we offer an extended 1 Year MZ warranty and 1 Year Armour warranty (total of 12 months) for purchase with each ModdedZone® controller.
The extended 1 Year MZ warranty covers defective parts, faulty workmanship during the manufacturing process, the modchip functionality and installation. Damage resulting from accident, misuse, abuse, neglect, lightning, power surges, unauthorized modification or repairs, excessive wear (including thumbsticks drift), which can be assessed through inspection at the ModdedZone® workshop, is not included in the 1 Year MZ warranty coverage.
The extended 1 Year Armour warranty covers defective parts, faulty workmanship during the manufacturing process, the modchip functionality and installation, wear and tear and thumbsticks drift (limited to 2 requests a year). The warranty does not cover damage caused by accident, misuse, abuse, neglect, lightning, power surges, unauthorized product modification, or repairs, which may be determined by inspection in ModdedZone® workshop.
All ModdedZone® controllers come with a 90-day warranty that starts from the date your order is delivered to you. All accessories come with a 30 day warranty from the date you received the accessory.
When you buy a ModdedZone® product, you become a valued, lifelong customer. Your controller will be serviced for as long as you own it. The cost of each out of warranty repair and/or upgrade is determined on a case-by-case basis, but most of our pricing is in line with the cost of the options on the website. If your main board is replaced, though, your controller is practically new again, and your 90 day warranty is renewed. To inquire about a repair, please contact ModdedZone® customer support team. A repair authorization from ModdedZone® must be obtained prior to mailing in any merchandise for repair or return.
